Return & Refund Policy

Last updated: September 11, 2026

This Return & Refund Policy applies to purchases made through dishwaft.com.

Dishwaft is owned and operated by Belun Technology Company Limited.

Ordering and Receiving Your Order

To purchase a product, select the item you want, add it to your cart, and complete the checkout process. Review your order, shipping address, shipping charges, and final total before submitting payment.

After your order is confirmed, you will receive an order confirmation email. Once the order ships, available tracking information will be sent to the email address provided at checkout.

Please monitor the tracking information and inspect the products and packaging promptly after delivery. If an item arrives damaged, incorrect, incomplete, or missing, contact service@dishwaft.com.

30-Day Return Window

Eligible products may be returned within 30 calendar days after delivery.

The return request must be submitted within this 30-day period. Requests submitted after the return window may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, the product must be:

  • Unused and undamaged

  • In its original condition

  • Returned with its original packaging, labels, accessories, and protective materials

  • Accompanied by an order number or other proof of purchase

Because plates, tableware, and other kitchenware may be fragile, please retain all original packaging until you have inspected your order.

Products that show signs of use, washing, alteration, accidental damage, or improper care may not qualify for return.

How to Request a Return

To request a return, email service@dishwaft.com within the applicable return period and provide:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Relevant photographs or videos if the item is damaged, defective, incorrect, or materially different from its description

We will review your request and provide return authorization and instructions if the return is approved.

Do not send a product back before receiving authorization from our customer service team. Unauthorized returns may not be accepted or refunded.

Return Address

Please do not send returns to our business registration address.

Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

The return location may vary depending on the product, fulfillment location, and delivery destination. Products sent to an address not provided in our return instructions may be delayed, refused, or returned to the sender.

Return Shipping Costs

Preference-Based Returns

Customers are responsible for return shipping costs when returning an eligible product because of a change of mind, an incorrect product selection, or another preference-based reason.

We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, Dishwaft will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Where a return is required because of our error or a qualifying product issue, we will cover reasonable return shipping costs or provide an appropriate return method.

Original shipping charges are generally non-refundable for preference-based returns. They will be refunded where required because of our error, a qualifying product issue, or applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If there is a problem, contact service@dishwaft.com and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the outer and inner packaging

  • A photograph of the shipping label, where available

Please keep the product and all packaging while we review the claim. A damaged or incorrect item will not be automatically refused solely because it has been removed from its packaging for reasonable inspection.

Non-Returnable Items

The following items generally cannot be returned unless they arrived damaged, defective, incorrect, or where return rights are required by law:

  • Used, washed, altered, or customer-damaged products

  • Personalized or custom-made products

  • Gift cards

  • Final-sale or clearance products clearly identified as non-returnable before purchase

  • Products that cannot be returned after use for hygiene or safety reasons

Any product-specific return restriction will be disclosed before purchase or in the applicable product description.

Exchanges

We do not guarantee direct exchanges.

To obtain a different product, color, size, or style, request a return for the original eligible item and place a new order.

Damaged, defective, or incorrect products may be replaced directly where appropriate and subject to availability.

Refund Process and Timing

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account.

We do not charge a restocking fee for an approved return. Any applicable deduction, such as unpaid return shipping for a preference-based return, will be disclosed before the refund is processed.

Late or Missing Refunds

If an approved refund has not appeared:

  • Check your payment account again

  • Contact your bank, card issuer, or payment provider

  • Allow for the provider’s standard processing period

  • Contact us if the refund remains unavailable

If more than 10 business days have passed since we confirmed that your refund was issued, email service@dishwaft.com.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate your request, but changes or cancellations cannot be guaranteed after the order has entered processing or shipment preparation.

We do not charge a cancellation fee for an order successfully canceled before shipment. If the order has already shipped, the standard return process will apply.

Consumer Rights

This Policy does not limit any mandatory consumer rights or remedies available under applicable law.

Where applicable law provides additional cancellation, return, replacement, or refund rights, those rights will apply.

Contact Us

For questions about ordering, delivery, return eligibility, return instructions, damaged products, replacements, or refunds, please contact:

Brand Name: Dishwaft
Company Name: Belun Technology Company Limited
Registered Address: ROOM 225B, 2/F, BUILDING 1W, PHASE ONE, HONG KONG SCIENCE PARK, PAK SHEK KOK, NT, HONG KONG
Email: service@dishwaft.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.