Shipping Policy

Last updated: September 11, 2026

This Shipping Policy applies to orders placed through dishwaft.com.

Dishwaft is owned and operated by Belun Technology Company Limited.

How to Place an Order

Select the products you wish to purchase, add them to your cart, and proceed to checkout. Before submitting payment, review your order, shipping address, shipping charges, and final total.

After your payment is successfully submitted, an order confirmation will be sent to the email address provided at checkout.

Order Processing and Fulfillment

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

During peak sales periods, public holidays, or when additional order verification is required, processing may take longer. Because plates, dinnerware, and other kitchenware may be fragile, some orders may require additional handling time for protective packaging.

Once an order has entered processing or shipment preparation, we may be unable to change or cancel it.

Estimated Delivery Times

Delivery times vary depending on the destination, shipping method, carrier, customs processing, and local delivery conditions.

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch. Including processing time, the estimated total timeframe is approximately 6–15 business days.

International delivery times may vary by destination. Any available delivery estimate will be displayed at checkout before payment.

All delivery timeframes are estimates only and do not constitute guaranteed delivery dates.

Shipping Fees

Free Shipping

Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.

For orders below the free-shipping threshold, shipping costs are calculated at checkout based on the destination, package contents, and available shipping method.

The applicable shipping charge and final order total will be displayed before payment is submitted.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or from partner facilities depending on product availability, package requirements, and the delivery destination.

As a result, an order may be shipped from a location outside the customer’s country or region. The shipping origin does not change the customer’s rights under our published policies or applicable law.

Products within the same order may be shipped separately due to product size, availability, or fulfillment location. Each package may have separate tracking information. Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Protective Packaging

We use appropriate protective packaging for plates, tableware, and other fragile kitchenware to help reduce the risk of damage during transit.

Please inspect the products and packaging promptly after delivery. Keep the original packaging until you have confirmed that all items arrived complete and undamaged.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order has shipped, you will receive a shipping confirmation email with available tracking information. Use the tracking link or tracking number in that email to follow the delivery.

Tracking updates may take several days to appear after a shipping label is created.

If an order is shipped in multiple packages, you may receive more than one shipping confirmation or tracking number.

Receiving Your Order

Orders will be delivered to the shipping address provided during checkout. Please monitor the tracking information and ensure that someone can receive the package where necessary.

After delivery, inspect the package and products promptly. If an item is damaged, incorrect, incomplete, or missing, contact us using the instructions below.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including any required apartment, suite, unit, or postal code information.

If you need to correct your address, contact service@dishwaft.com as soon as possible. Address changes cannot be guaranteed after an order has entered processing or shipment preparation.

If a package is returned because the address supplied at checkout was incomplete or incorrect, additional shipping charges may apply before it can be resent.

Delivery Delays

Delivery may be delayed by carrier operations, customs inspections, severe weather, public holidays, remote destinations, transportation disruptions, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated timeframe, contact service@dishwaft.com with your order number.

We will review the available tracking information and, where appropriate, contact the carrier or fulfillment partner to assist with investigating the shipment.

Lost Packages

If a package appears to be lost in transit, please contact us with your order number and tracking information.

We will investigate the shipment with the relevant carrier or fulfillment partner. Depending on the investigation and applicable circumstances, an appropriate resolution may include a replacement or refund.

Please do not submit multiple claims for the same shipment while an investigation is in progress, as this may delay resolution.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  • Confirm that the shipping address on your order is correct

  • Check the delivery location, mailbox, entrance, or surrounding area

  • Ask household members, neighbors, reception staff, or building management

  • Contact the carrier for additional delivery details

  • Notify us if the package remains missing

A “delivered” tracking status does not automatically prevent us from reviewing your inquiry. We will assess the available information and assist with an appropriate investigation.

Damaged, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, email service@dishwaft.com with:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the outer and inner packaging

  • A photograph of the shipping label, where available

Please retain the product and packaging while we review your request. We will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

To request a return, email service@dishwaft.com with your order number, the item you wish to return, and the reason for the request. Do not send an item back before receiving return instructions and authorization from us.

Once an authorized return is received and inspected, we will notify you of the result. Approved refunds will be issued to the original payment method, generally within 5–10 business days after inspection. Your bank or payment provider may require additional time to post the refund.

Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, customs fees, or local handling charges.

Where such charges are not collected at checkout, they may be assessed by the destination country or carrier. Any available information concerning these charges will be displayed during checkout where applicable.

Contact Us

For questions about ordering, shipping, tracking, delivery, returns, refunds, or a missing package, please contact:

Brand Name: Dishwaft
Company Name: Belun Technology Company Limited
Registered Address: ROOM 225B, 2/F, BUILDING 1W, PHASE ONE, HONG KONG SCIENCE PARK, PAK SHEK KOK, NT, HONG KONG
Email: service@dishwaft.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.